Shipping Information
Thank you for shopping at the official Frank Hannon online store! We appreciate your support and are committed to getting your order to you as safely and efficiently as possible.
Order Processing
Orders are processed as quickly as possible after they are placed. Processing times may vary depending on product availability, order volume, holidays, and special releases.
Please allow additional processing time during sales, album launches, and other promotional events.
Shipping Methods & Delivery Times
Available shipping methods and rates are displayed at checkout based on your shipping address, order contents, and package weight.
Delivery estimates provided at checkout are approximate and may vary due to carrier delays, weather conditions, holidays, and other circumstances outside our control.
Please note that order processing time is separate from shipping transit time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
To track your shipment, open the shipping confirmation email and select the tracking link provided. Tracking information may take some time to appear after your order has shipped.
If you have not received your shipping confirmation, please check your spam or junk folder before contacting customer service.
Shipping Addresses
Please verify that your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at shop@FrankHannonProductions.com. We cannot guarantee that address changes can be made once an order has entered processing or has shipped.
Frank Hannon Productions is not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.
Domestic Shipping
Orders shipped within the United States are sent using the shipping method selected at checkout.
Delivery times may vary depending on the destination, carrier service, and other conditions. Please use the delivery estimate provided at checkout as a general guide.
International Shipping
International shipping availability, rates, and estimated delivery times are displayed at checkout when available.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Customs inspections and international carrier procedures may affect delivery times. Frank Hannon Productions cannot guarantee delivery dates for international shipments.
Lost, Delayed, or Damaged Shipments
If your shipment appears delayed, please review the tracking information and allow the carrier time to update its records.
If your order is marked as delivered but you have not received it, check around your delivery location and contact the shipping carrier for assistance. You may also contact us at shop@FrankHannonProductions.com so we can help review the situation.
If your order arrives damaged, please contact us promptly with your order number and photographs of the damaged merchandise and packaging.
Returns & Exchanges
If you need to return or exchange an item, please review our Returns & Exchanges policy before sending merchandise back.
A valid Return Authorization (RA) number is required before any return can be shipped to us. Please do not send merchandise back without authorization.
Contact Us
If you have questions about shipping, order status, or delivery, please contact our customer service team:
Email: shop@FrankHannonProductions.com
Please include your order number in your message so we can assist you as efficiently as possible.
Thank you for supporting Frank Hannon and shopping with us!